Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days within the U.S., while international orders may take 10-14 business days depending on location.
Q: Do you offer expedited shipping?
A:Yes! Express options are available at checkout.
Delivery times vary based on your region and chosen carrier.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number and a direct link to monitor your package's journey.
Q: Do you ship internationally?
A: Yes, we currently ship worldwide! Please note that international orders may be subject to customs fees or import taxes.
Products & Materials
Q: What materials are your pieces made of?
A: Our jewelry is crafted with premium materials including stainless steel, gold plating, sterling silver and hypoallergenic metals. Product details are listed on each product page.
Q: Are your items tarnish-free or waterproof?
A: Most of our pieces are tarnish-resistant and safe for everyday wear. To keep them shining, we recommend avoiding harsh chemicals, perfumes, and long exposure to water.
Q: Are your products hypoallergenic?
A: Yes-all Adorn By Adore pieces are designed with sensitive skin in mind. We use nickel-free and lead-free materials.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn items in original packaging. To start a return, please contact our support team with your order number.
Q: Can I exchange item?
A: Yes - exchange are available for the same item in a different size or for another piece of equal value, pending availability.
Q: What if my jewelry arrives damaged?
A: Please reach out within 48 hours of receiving your order with photos of the item. We'll make it right immediately.
Care & Maintenance
Q: How do I clean my jewelry?
A: Use a soft, lint-free cloth to gently wipe your jewelry after each wear. For deeper cleaning, use mild soap and warm water - avoid harsh chemicals or cleaners.
Q: How should I store my pieces?
A: Keep your jewelry in a dry, cool place, preferably in individual pouches or jewelry boxes to prevent scratching.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and AfterPay (where available)
Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter for exclusive offers, early access to new collections, and limited-time discounts.
Customer Support
Q: How can I contact you?
A: Email us anytime at adornbyadore@gmail.com or use the contact form on our site. We typically respond within 24-48 hours.